Minor Repairs Programme

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Housing New Zealand Corporation (HNZC), a Central Government entity, is the largest national social housing provider. It is the second largest asset owner in the country behind the New Zealand Transportation Authority, with a NZ$18B portfolio of 70,000 houses. These properties house over 200,000 tenants — about 5% of the total population.

    Location: Christchurch, New Zealand
    Region: Asia Pacific
    Service Offering: Program Management
    Market Sector:
    Client Type: National Government
    Status: Complete

    Damage was sustained to more than 6,000 Housing New Zealand Corporation (HNZ) properties in Christchurch following the Canterbury earthquakes. A dedicated Programme Management Office (PMO) was established to manage the NZ$1.2B Canterbury Redevelopment Programme over a two year period, before December 2015 which includes:

    • Minor repairs to 3,600 properties
    • Repairs of a more major nature to 900 properties,
    • 700 new builds

    MWH was selected to manage the NZ$100M Minor Repairs programme, the most challenging in terms of management logistics and progress reporting. In September 2013, MWH deployed a team of highly experienced programme management personnel, with
    knowledge borne out of previous disaster recovery engagements in Christchurch and New Orleans, Louisiana. MWH was faced with a huge challenge to deliver in the Christchurch post-quake rebuild environment, competing with various agencies and organisations for the same, limited construction resource. At its peak, the project will complete repairs to over 240 properties per month requiring over 800 trade personnel. The team was embedded within HNZ’s offices and engaged to manage all aspects of the programme including:

    • Governance, strategic planning and reporting
    • Health and safety performance
    • Risk identification and management
    • Procurement and management of main-contractors
    • Selection and implementation of management system and reporting capability development
    • Development and embedding of delivery processes
    • Delivery monitoring and performance
    HNZ photo

    The integrated Housing New Zealand Canterbury Earthquake Recovery Team (CERT). The team consists of HNZ, MWH, and Arrow personnel, who were collocated within HNZ’s Manchester Street office in Christchurch

    The whole delivery process was managed via a web-based workflow management system. The system is accessible by multiple parties and individuals via web-enabled
    tablets or computers to manage each repair end-to-end including client approval gateways. Live reports were generated at a programme, contractor portfolio and individual repair level. Rental homes of the most vulnerable in society have been restored and HNZ’s political credibility with Central Government enhanced, establishing HNZ as one of the highest performing public agencies in the Christchurch rebuild. The legacy has established a new benchmark for future HNZ activities and has been an outstanding success for both HNZ and MWH. The project is currently on track to be delivered well ahead of time, and recently won the 2014 HNZC Board Health and Safety award for the Best Safety Innovation – a real testament to the health and safety commitment of the team.

    Receiving the 2014 Health and Safety Innovation Award. Left to Right, Peter George (MWH Programme Manager), Dr Allan Freeth (HNZ Chairman) and Shane Austin (HNZ Programme Manager)

    Receiving the 2014 Health and Safety Innovation Award. Left to Right,
    Peter George (MWH Programme Manager), Dr Allan Freeth (HNZ
    Chairman) and Shane Austin (HNZ Programme Manager)


    Client Testimonial

    “The massive task of rebuilding and repairing Housing New Zealand properties across Canterbury is a team effort.

    MWH has been a valued partner in this significant programme of work. We have been thrilled with their spirit of collaboration and innovation and it has been an extremely beneficial experience for both our teams.

    I want to thank MWH for the important part they have played and will continue to play as we work together in the recovery of the greater Christchurch region.”

    Paul Commons, HNZC General Manager – Canterbury Recovery and Redevelopment

    Contractor Testimonial

    “Buildtech have found the MWH led PMO for the Housing New Zealand EQ Repairs Programme to be highly efficient and effective, and in our experience has set the bar for large-scale post EQ recovery programmes.

    The expertise and professionalism of key staff, together with a comprehensive and well designed programme structure has enabled Buildtech to perform exceptionally well. Open and transparent communication has beena hallmark, and enabled a high level of trust to be built quickly. We would certainly work with the MWH team again.”
    Israel Cooper, Buildtech, Director

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